We want you to love what you wear. This page explains our shipping, cancellation, return, and refund policies. It applies to all orders placed on our store.
Shipping
- Prepaid orders ship free.
- Cash on Delivery (COD) carries a flat ₹100 shipping fee.
- Orders are dispatched within 24 hours. Delivery typically takes 3–5 working days via Amazon Shipping.
- Once shipped, you can track your order any time from My Orders in your account.
Cancellations
- You can cancel an order — both Prepaid and COD — any time before it leaves our warehouse. Once it has been picked/dispatched, it can no longer be cancelled.
- Prepaid cancellations are refunded in full, including GST, to your original payment method. Nothing has been dispatched, so the order is treated as though it was never placed.
- COD cancellations simply release the order — nothing was charged.
- Cancel from My Orders in your account.
Returns
- Returns are available on Prepaid orders only. COD orders are final sale and cannot be returned.
- You have 5 days from delivery to raise a return.
- Items must be unworn, unwashed, with original tags and packaging intact.
- A photo of the item is required to raise a return.
- We arrange free reverse pickup — you never pay for return shipping.
- All Prepaid items are returnable, subject to the conditions above.
Damaged, Defective, or Wrong Items
Damaged, defective and wrong items fall under the same 5-day return window as any other return, and are refunded on the same basis:
- Please report the issue within the first 3 days of delivery: raise a return, indicate which items are affected, and upload a photo.
- The refund is the full amount paid for those items, and reverse pickup is free.
- Reporting the fault also allows us to raise a claim with our courier or supplier and withdraw affected stock, so it is worth telling us even where the refund amount is unchanged.
Refunds
- Returns are refunded at the amount paid for the returned items — the price after any discount applied at checkout, GST included. (Prepaid orders ship free, so no shipping charge arises.)
- Prices are inclusive of GST, and an approved return is refunded in full, including GST — the entire amount you paid for the returned items. A tee bought at ₹899 is refunded at ₹899.
- This applies to all return reasons, including damaged, defective and wrong items.
- Cancellations are treated the same way. An order cancelled before dispatch is refunded in full, including GST.
- Where a coupon or combo discount was applied, the refund is the amount actually paid after that discount, not the original list price.
- If you used a coupon, the discount is deducted proportionally so the refund reflects what you actually paid.
- Combo orders are returned as a whole set — you cannot return just one item of a combo — and are refunded at the combo price you paid, not the individual item prices.
- Where part of a combo is damaged, defective or wrong, the combo is returned as a set and refunded at the combo price paid, on the same basis as any other return. A ₹1,499 two-tee combo is refunded at ₹1,499.
- Refunds are issued to your original payment method within 5–7 business days after your return is approved.
Exchanges
We currently do not offer exchanges. If you need a different size or design, please return the eligible item for a refund and place a new order.
How to Raise a Return or Cancellation
Go to My Orders in your account, select the order, and choose Cancel or Request Return. For returns, add a photo and reason. You'll receive updates by email and WhatsApp.
Questions?
Email us at ig.outgrown@gmail.com and we'll be glad to help.